Frequently Asked Questions
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Domestic shipping can take up to 5 business days.
(Thai post) International shipping could take up to 20 business days.
(DHL) International shipping could take up to 5 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 10 days of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Please add line '@' @doggupets , our operation team will help you with the issues. (Admin team)
For international customer, Please email doggupets@gmail.com regarding your issues. -
Our store utilizes multiple shipping options including Thai post, local courier partners, and DHL. To determine the shipping rates for your order, please utilize the shipping estimator available in the cart.